SHIPPING POLICY

Last updated: August 5, 2026

This Shipping Policy explains how orders placed through the OUT OF PHASE online store are processed, shipped and delivered.

1. Order Fulfilment

Orders are fulfilled from different locations depending on the delivery destination.

United States

Orders delivered within the United States are prepared and shipped by our third-party fulfilment partner located in the United States.

This allows US orders to be shipped domestically, without international customs clearance for the customer.

Europe

Orders delivered within Europe are prepared and shipped directly by OUT OF PHASE from France.

Depending on product availability, destination or operational requirements, an order may occasionally be shipped from a different fulfilment location or divided into multiple shipments.

2. Order Processing

Orders are processed on business days, excluding weekends and French or local public holidays.

Processing time is separate from the estimated carrier delivery time.

During product launches, promotional periods, public holidays or periods of unusually high demand, order preparation may take longer than usual.

Once your order has been shipped, you will receive a shipping confirmation email containing the available tracking information.

3. Shipping Rates

Shipping costs are calculated and displayed at checkout based on factors including:

• the delivery destination;

• the selected shipping method;

• the weight and dimensions of the parcel; and

• the products included in the order.

Any available delivery options and estimated delivery times will be displayed during checkout.

4. Estimated Delivery Times

Delivery times shown at checkout are estimates provided by the relevant carrier. They begin once the order has been collected by the carrier and do not include order processing time.

Delivery estimates are not guaranteed unless the selected shipping service expressly includes a guaranteed delivery date.

OUT OF PHASE is not responsible for delays caused by circumstances outside our reasonable control, including:

• carrier disruptions;

• customs inspections;

• severe weather conditions;

• strikes;

• public holidays;

• incorrect or incomplete delivery information;

• failed delivery attempts; or

• events of force majeure.

5. Tracking

Where tracking is available, a tracking number or tracking link will be sent to the email address provided when the order was placed.

Tracking information may take some time to become active after the shipping confirmation email has been sent.

Customers are responsible for monitoring the tracking information and making any necessary arrangements with the carrier for delivery, collection or redelivery.

6. Customs Duties and Import Taxes

Orders shipped within the United States from our US fulfilment partner do not normally require customs clearance by the customer.

Orders shipped from France to another country within the European Union do not normally incur customs duties.

Orders delivered outside the European Union, including certain European countries such as the United Kingdom, Switzerland or Norway, may be subject to import VAT, customs duties, brokerage fees or other charges imposed by the destination country.

Unless otherwise stated during checkout, these charges are not included in the product price or shipping cost and are the responsibility of the recipient.

OUT OF PHASE cannot predict or control the amount of any customs duties, import taxes or carrier clearance fees. Customers should contact their local customs authority for further information before placing an order.

If a customer refuses a parcel because of customs charges, any return shipping costs, customs charges or other expenses incurred may be deducted from the amount refunded, where permitted by applicable law.

7. Delivery Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please contact us as soon as possible if you notice an error in your delivery address. We cannot guarantee that an address can be changed after an order has entered the fulfilment process.

OUT OF PHASE is not responsible for delivery failures, delays or additional charges caused by an incomplete, incorrect or outdated address provided by the customer.

If a parcel is returned to us because of an incorrect address, an unsuccessful delivery attempt, failure to collect the parcel or refusal of delivery, the customer may be required to pay additional shipping costs before the parcel can be sent again.

8. Split Shipments

An order containing several products may be delivered in more than one parcel.

Where applicable, separate tracking information may be provided for each shipment. Additional shipping charges will not be applied after checkout unless agreed with the customer in advance.

9. Damaged Parcels

Customers should inspect the parcel and products as soon as possible after delivery.

If a parcel arrives visibly damaged, we recommend noting the damage with the carrier at the time of delivery and retaining all packaging materials.

Please contact us promptly at hello@outofphase.tech and provide:

• your order number;

• a description of the damage;

• photographs of the parcel;

• photographs of the shipping label; and

• photographs or videos showing the damaged product.

Reports will be reviewed in accordance with our Refund Policy and applicable consumer protection laws.

10. Lost or Missing Parcels

If the tracking information shows that a parcel is still in transit beyond the estimated delivery period, please contact us at hello@outofphase.tech.

We may need to open an investigation with the carrier or fulfilment partner before determining the appropriate resolution.

If tracking shows that a parcel has been delivered but you cannot locate it, please first:

• check the delivery address;

• check around the delivery location;

• ask other members of your household, building reception or neighbours; and

• contact the carrier directly where appropriate.

Please then contact us if the parcel remains missing.

11. Delivery Restrictions

Certain carriers may be unable to deliver to PO boxes, military addresses, remote territories or other restricted locations.

Available delivery methods will normally be displayed at checkout. We may contact you if additional information or an alternative delivery address is required.

We reserve the right to cancel and refund an order if no suitable shipping method is available for the destination.

12. Contact

For questions concerning an order, shipment or delivery, please contact:

OUT OF PHASE
9 Rue des Colonnes
75002 Paris
France

Email: hello@outofphase.tech